We aim to provide you with the best shopping experience, whether you visit us in-store or shop online. Our dedicated team is here to assist you with any questions or concerns you may have. Below you’ll find help and advice for navigating both our physical store and online shop.

In-Store Assistance

Personalized Service

• Expert Staff: Our knowledgeable staff are always ready to help you find the perfect products for your pet. Whether you need advice on nutrition, training, or grooming, we have the expertise to assist you.

Harness Fitting and Other Services

• Harness Fitting: Ensure your dog’s comfort and safety with our in-store harness fitting service. Our experts will measure and fit the harness to your dog, making necessary adjustments for a perfect fit.
• Grooming Tips: Get advice on grooming tools and techniques tailored to your dog’s breed and coat type from our very own Jade in store who has tons of experience in grooming!

Returns and Exchanges

• Easy Returns: If you need to return or exchange an item, bring it to our store with your receipt, and our staff will handle the rest. Please refer to our Refunds & Exchanges Policy for details.

Online Shopping Assistance

User-Friendly Website

• Product Categories: Browse our extensive range of products easily through well-organized categories and filters.
• Product Descriptions: Each product page includes detailed descriptions, specifications, and customer reviews to help you make informed decisions.

Customer Support

• Live Chat: Use our live chat feature for real-time assistance from our customer support team. Available during business hours.
• Email Support: For any inquiries, email us at info@soverydog.co.uk. We strive to respond within 24 hours.

Order Tracking

• Track Your Order: Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the courier’s website.

Gift Cards

• Purchase and Redeem: Buy gift cards online and send them directly to the recipient’s email. Gift cards can be used for any products on our website and do not expire until the balance is fully used.

General Advice

Staying Informed

• Newsletter: Subscribe to our newsletter for updates on new products, special offers, and expert advice.
• Social Media: Follow us on social media for tips, promotions, and community events.