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So Very Dog Limited is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, place an order or use our services.
Contact Form Enquiries
If you contact us through our website, we may collect the information you provide, including your name, email address, telephone number and the content of your message.
We use this information solely to respond to your enquiry, provide customer support and communicate with you regarding your request.
We will only retain this information for as long as reasonably necessary to deal with your enquiry and meet any legal obligations.
We may collect and process the following information:
• Name
• Email address
• Telephone number
• Billing and delivery addresses
• Order information
• Customer account information
• Information submitted through contact forms
• Website usage information
We use your personal information to:
• Process and fulfil orders
• Provide customer service and support
• Respond to enquiries
• Manage customer accounts
• Improve our website and services
• Meet legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
We may share your information with trusted third parties where necessary to operate our business, including:
• Payment providers
• Delivery and courier services
• Website and hosting providers
• Professional advisers where required by law
We do not sell your personal information to third parties.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
While we take reasonable steps to safeguard your information, no method of transmission over the internet can be guaranteed as completely secure.
Under UK data protection legislation, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Restrict or object to certain processing activities
• Request transfer of your personal information where applicable
To exercise any of these rights, please contact us using the details below.
Our website uses cookies and similar technologies to improve functionality and user experience.
Further information can be found in our Cookie Policy.
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
So Very Dog Limited
Email: info@soverydog.co.uk
Telephone: 01782 943624
Mobile: 07565 552703
Last Updated: 13 October 2026
